Quality @ WTS

As a dedicated network of professional services firms, we have a responsibility towards our clients to which we explicitly declare our commitment.

Client focus
Rapid changes in the global business environment, deregulated markets, technical progress, cost pressure and complex business processes are just some of the challenges our clients are facing. At WTS we recognize these challenges and endeavor to provide professional services of the highest quality and standards. We want to serve our clients’ needs with the same high levels of quality wherever they are, avoiding bureaucratic structures, to ensure flexibility and client focus.

Strategic framework
Our entire strategy, wich rotates around quality, is based on three main pillars:
  • our clients,
  • our internal controls and
  • our professional teams.

Our common principles on business conduct and clearly defined minimum requirements on process and procedures set the framework for quality within the WTS network. Firms joining the WTS network have proven to comply with these principles and quality requirements. Our tailored review process and an effective set of tools enables us to follow up on quality of consulting service delivered within our network firms on an ongoing basis. We are in constant dialogue with our clients and use their feedback to continuously reassess our processes and procedures in order to improve our quality standards.

Global Team
Our dedicated Global, Regional and Local "Quality and Risk Management" teams are trained and highly skilled professionals with objectives shared by the WTS management. They are constantly applying, assessing and refining our QRM System. In doing so, we ensure that our service quality is continuously adapted to our clients’ needs and to an ever changing environment.

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